Terms of Service

These terms govern your use of Memo. By creating an account, connecting a system, or using the service, you agree to them on behalf of yourself and the organisation you represent. If you have signed a separate written agreement with us, that agreement takes precedence where the two conflict.

1. The service

Memo is a software-as-a-service AI assistant for sales teams. It takes meeting notes, messages, calendar events and other context you provide or authorise it to read, and produces summaries, proposed CRM records, drafted messages and reminders. Memo integrates with third-party systems you choose to connect.

We may change, improve or discontinue features. We will not materially reduce the core functionality of a paid subscription during its term without notice.

2. Accounts and seats

You must provide accurate registration information and keep it current. You are responsible for everything done under your account and for keeping your credentials secure. Subscriptions are per named user; seats are not to be shared between people. You must be at least 18 and authorised to bind your organisation.

Your organisation’s administrators can see, manage and remove content and users within the workspace.

3. Fees

Fees, billing period and seat count are set out in your order form or written quote. Fees are exclusive of VAT and other taxes, which you pay in addition where applicable. Unless your order form says otherwise, fees are payable in advance and are non-refundable for the period already paid. We may suspend the service for accounts more than 30 days overdue, after notice.

4. Your data

You keep all rights in the data you put into Memo and in the data Memo reads from the systems you connect (“Customer Data”). You grant us a limited licence to host, process and transmit Customer Data solely to provide and support the service, and to keep it secure.

We do not use Customer Data to train AI models, and we do not sell it. We process it as described in our Privacy Policy, which forms part of these terms. Where we process personal data on your behalf we act as your processor, on the terms of our Data Processing Agreement — it forms part of these terms and applies automatically, with no separate signature needed.

You are responsible for having the right to give us the Customer Data, including the right to let Memo read from the systems you connect, and for meeting any notice or consent obligations you owe to the individuals whose data it contains.

5. Third-party services

Memo connects to services operated by other companies — CRM platforms including HubSpot, Pipedrive, Microsoft Dynamics 365 and Attio; Google Workspace; Slack; and meeting note-takers such as Fireflies, Gong and Granola. These are collectively “Provider Services”.

• You must have a valid subscription to a Provider Service and the authority to connect it, and you must comply with that provider’s terms and acceptable use policy when you use it through Memo.
• Providers are not parties to these terms, make no warranties to you through us, and have no liability to you arising from Memo. We make no representation or warranty on any provider’s behalf.
• A provider may change, limit, suspend or withdraw its API at any time. If that happens, the corresponding Memo functionality may stop working, and we are not liable for the interruption. We will tell you as soon as we reasonably can.
• We may suspend or remove an integration if the provider requires it, if continuing would breach the provider’s terms, or if the integration presents a security risk.
• We are not responsible for the accuracy, availability or security of a Provider Service, or for data loss occurring inside it.

6. AI output, and your approval

Memo uses large language models. Their output can be inaccurate, incomplete or unsuitable, and it must be reviewed by a person before it is relied on.

Memo is designed so that changes to your CRM, emails and calendar are presented for approval before they take effect, and so that you can edit or reject any proposal. Where you enable a capability that acts without prior approval, you do so knowingly and remain responsible for the result. You are responsible for reviewing what Memo produces and for anything you approve, send or publish.

We give no warranty that AI output is accurate, complete or fit for any purpose.

7. Acceptable use

You must not, and must not permit anyone else to:

• use Memo unlawfully, or to process data you have no right to process;
• use Memo to send unsolicited bulk messages, or in breach of marketing or anti-spam law;
• reverse engineer, decompile or attempt to derive the source code or underlying models of the service, or copy the way it works to build a competing product;
• resell, sublicense or provide the service to a third party, except to your own personnel;
• circumvent usage limits, rate limits, security measures or access controls, whether ours or a provider’s;
• upload malicious code, or interfere with the operation or integrity of the service;
• use the service to build a dataset for training a machine learning model; or
• use Memo to breach a Provider Service’s terms or acceptable use policy.

We may suspend access immediately where we reasonably believe there is a breach of this section or a threat to the service, other customers, or a provider.

8. Intellectual property

We own the service, including all software, models, prompts, interfaces, documentation and trade marks, and everything we develop while providing it. Nothing here transfers those rights to you. You receive a non-exclusive, non-transferable right to use the service during your subscription, for your own internal business purposes.

If you send us feedback or suggestions, we may use them freely to improve the service without obligation to you.

9. Confidentiality

Each of us may receive information from the other that is confidential. Each will use the other’s confidential information only to perform under these terms, will protect it with at least reasonable care, and will not disclose it except to personnel and advisers bound by equivalent obligations, or where the law requires disclosure. This does not cover information that is public through no fault of the recipient, was already known, or was independently developed.

10. Availability and support

We aim to keep Memo available and to respond promptly to problems, but the service is provided without an availability commitment unless your order form includes a service level agreement. Planned maintenance, provider outages and events outside our reasonable control may interrupt it.

11. Warranties and disclaimer

We warrant that we will provide the service with reasonable skill and care. Beyond that, and to the fullest extent permitted by law, the service is provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that its output will be accurate.

12. Limitation of liability

Neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill, business or anticipated savings, however caused.

Each party’s total aggregate liability arising out of or related to these terms is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited under applicable law. Your obligation to pay fees is not limited by this section.

13. Indemnity

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the service in breach of these terms or of applicable law, or your breach of a Provider Service’s terms.

14. Term, termination and suspension

These terms apply for as long as you have an account. Either party may terminate a subscription at the end of its current period by giving notice before that period ends. Either may terminate immediately for a material breach that is not cured within 30 days of notice, or if the other becomes insolvent.

On termination your right to use the service ends and we will delete or return Customer Data as described in the Privacy Policy. Sections 4, 8, 9, 11, 12, 13 and 16 survive.

15. Changes to these terms

We may update these terms. If a change is material we will give account administrators reasonable notice before it takes effect. Continuing to use Memo after that date means you accept the updated terms; if you do not accept them, stop using the service and tell us.

16. Governing law and disputes

These terms are governed by the laws of Finland, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Disputes are subject to the exclusive jurisdiction of the District Court of Helsinki, Finland. Either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

17. General

These terms, your order form and the Privacy Policy are the entire agreement between us on this subject. If a provision is held unenforceable, the rest stands. A failure to enforce a provision is not a waiver of it. You may not assign these terms without our written consent; we may assign them to an affiliate or in connection with a merger or sale of the business. Neither party is liable for delay or failure caused by events beyond its reasonable control.