Getting help with Memo

Email support@sentmemo.com. No account, ticket portal or sign-up is needed to reach us. Anyone can write, including people evaluating Memo who have never installed it. We reply within one business day, and always within two.

What to include

Most questions are answered faster when the message says which surface you were using and what you expected instead. Useful details:

• Your company name, and the email address you sign in with.
• Where it happened: the web app, the Slack DM, the browser extension, or an email Memo drafted.
• Which system you have connected: HubSpot, Pipedrive, Attio, Microsoft Dynamics 365, Google Calendar, Gmail.
• Roughly when it happened, and what you expected Memo to do instead.

Please do not send passwords, API keys or CRM access tokens. We never need them, and we will ask you to rotate anything that arrives by email.

Response times

Business days are Monday to Friday, excluding Finnish public holidays. Our working hours are Helsinki time (EET/EEST).

Common questions

Memo says my CRM is not connected

Open app.sentmemo.com and reconnect from the settings page. A CRM connection is per workspace, and it can be revoked from the CRM's own side, for example by an administrator removing the Memo app in HubSpot, Pipedrive or Attio. If reconnecting does not fix it, email us and we will look at the connection from our side.

Memo proposed something wrong

Every change to your CRM, calendar or outbox is proposed for approval before it happens, so you can edit or reject it in place. Edits and rejections are how Memo learns what your team wants, so correcting a proposal is more useful than deleting the record afterwards. If Memo repeatedly gets the same thing wrong, tell us what it should have done instead.

Memo generates text with AI, so how accurate is it?

Memo uses large language models to read your notes and draft records, summaries and messages. Generated content can be inaccurate or incomplete. Nothing Memo drafts is written to a connected system or sent to anyone without a person approving it first, and you can edit any draft before it goes anywhere. Treat Memo's output as a draft prepared by an assistant, not as a verified record.

How do I remove Memo?

Uninstall the app from the connected system (HubSpot, Pipedrive, Attio, Slack or Google) to revoke its access immediately. To close the account and have your data deleted, email us and we will confirm when it is done. See the Privacy Policy for what we hold and for how long.

Reporting a security issue

Email support@sentmemo.com with “Security” in the subject. Please give us a reasonable window to fix an issue before disclosing it publicly. We do not currently run a paid bug bounty, but we credit reporters who ask to be credited.

Status and incidents

We do not publish a status page. If Memo is unavailable or degraded for more than a few minutes we contact affected workspace administrators directly by email. If you think Memo is down, write to us. You will get a person, not an auto-responder.